Team
Everyone here is someone Fahad hired, trained and still works alongside. When you bring us in, these are the people doing the work, not a rotating bench of strangers.
01 Founder & CEO
“If we wouldn't be proud to show the work to our best client, it doesn't ship.”
Fahad spent 7+ years in customer experience leadership, including supervising CX teams across three locations at Allstate, before going independent on Upwork. Babar Tech grew out of that work: the same standards, applied by a team he hires and manages himself.
02 Support
Head of Customer Service
Turns high-volume queues into calm ones.
8+ years building and leading customer service teams across industries. Ryan specialises in turning high-volume support queues into smooth client experiences through team leadership, CRM strategy and escalation management.
03 Sales
Sales Support & VA Lead
Makes sure there are deals to close.
Handles outreach, lead nurturing, inbox management and social media for founders, so their time goes into closing instead of chasing.
“Izma is an amazing worker. She works very hard, has excellent communication and is extremely dependable. I would like to work with her again in the future.”
04 Assistance
Virtual Assistant Specialist
Already handled it before you asked.
Calendars, CRM pipelines, research, admin and cold calling. Clients describe her tonality on the phone as the thing they didn't know they were missing.
“Ria was really great to work with! She is professional, eager to help and a great addition to my company. It's been great having such reliable help.”
05 Success
Customer Success Specialist
Treats retention as a system, not a rescue.
Builds onboarding flows, customer success playbooks and loyalty systems for SMEs and growth-stage startups, then runs them.
06 Operations
Customer & Operations Specialist
Five tools, four years, zero dropped balls.
4+ years across customer service, finance and project coordination. Fluent in Gorgias, HubSpot, Freshdesk and GoHighLevel, and just as comfortable with payroll.
Ready when you are
One call, a matched specialist the same day, and someone working on your list by tomorrow.
